Terms of Sale

Last updated: November 2026

1. Who we are

Canvasly Home is run by Valentin BARRALE, entrepreneur individuel (EI), 13 chemin de Famine, 01700 Neyron, France. SIRET 107 627 796 00017. Email: canvasly.home@gmail.com. Phone: +33 7 88 97 78 61.

2. Scope

These terms apply to every order placed through canvaslyhome.com. We sell to consumers and deliver to addresses in the United States only. Purchases made on our eBay shop are governed by eBay's own rules.

3. Our paintings

Each painting is painted by hand in oil on canvas, from your photo, by our partner painting studio in Vietnam. It is a hand painted interpretation, not a photographic copy: small differences in detail and color from your photo and from your screen are part of a handmade work.

4. Your photos

You confirm that you have the right to use the photos you send, and that the people shown in them agree. You allow us to use them only to prepare your quote and paint your order. We decline copies of works by living artists, copyrighted characters and brand logos.

5. Quote and order

Your quote is free and sent by email within 24 hours. It states the size, finish, number of people or pets, total price and estimated delivery. It is valid for 14 days. Your order is confirmed once you pay the deposit.

6. Prices

Prices are in US dollars and include shipping to your door and import fees. Nothing more is charged on delivery. VAT not applicable, article 293 B of the French General Tax Code.

7. Payment

You pay a 20% deposit when you order, and the balance once you have approved the photo of your finished painting, before it ships. Payments are made by card through our payment provider Mollie; we never see your card details. If the balance is not paid within 14 days of the approval request, we may cancel the order and keep the deposit.

8. Approval and changes

Before shipping, we send you a photo of your finished painting. If something does not match your photo, our painters adjust it, with unlimited changes included. Changes adjust the painting itself; a new subject or a new composition requires a new quote. Changes may extend delivery. If we still can't get it right, you may cancel and owe nothing more than your deposit.

9. Delivery

Estimated delivery is 5 to 6 weeks from your deposit. Orders placed between December 20 and February 10 take one extra week, as our studio closes for Lunar New Year. Delivery times are estimates. Please check your shipping address: we are not responsible for delays caused by an incorrect address.

10. No right of withdrawal

As each painting is made to your specifications from your own photo, the right of withdrawal does not apply (article L221-28 3° of the French Consumer Code). Once you have approved and paid for your painting, it cannot be returned for a change of mind.

11. Damage and legal guarantees

If your painting arrives damaged or does not match the photo you approved, email us a photo as soon as possible, ideally within 14 days of delivery. We will replace it or refund you in full. This does not limit your legal guarantees: the legal guarantee of conformity (articles L217-3 and following of the French Consumer Code, 2 years from delivery) and the guarantee against hidden defects (articles 1641 and following of the French Civil Code).

12. Personal data

See our Privacy policy.

13. Intellectual property

Your painting is for your personal use. We will only show photos of it publicly with your consent.

14. Disputes and applicable law

If you have a problem, please write to us first: we answer within 48 hours. These terms are governed by French law. This choice does not deprive you of the protection given to you by the mandatory consumer laws of your state of residence.

15. Changes to these terms

The terms that apply are those in force on the day you pay your deposit.